Social Services/Quality Assurance

About the job

Job Description:

Posting Title: Social Services/Quality Assurance
Location: Columbus, Ohio (Hybrid)
Full time
Pay: $48,000-$55,000 per year with experience or licensure

Job Description
Title: Quality Assurance - Senior Services - Support Services
Reports to: Quality Assurance Program Manager

National Church Residences is a Housing, Home Health & Hospice agency with a team of health specialists and care professionals that is unmatched in the area! We are owned and operated by National Church Residences, the nation’s largest provider of affordable senior housing and health care services.

In this role, we are seeking a detail-oriented non-medical social services professional who will function as an advisor on social services in HUD affordable housing for older adults.

Candidate must have a bachelor’s degree in the social service field and 2-3 years’ social service experience. This position prefers a social work licensure. This position is considered hybrid, with travel into our central office in Columbus, Ohio.

PURPOSE
The Quality Assurance team member will primarily be responsible for supporting the quality assurance activities of the department by maintaining a caseload of quality assurance clients. This position will report to the Quality Assurance Program Manager.

• ESSENTIAL FUNCTIONS
• Review reports and provide compliance feedback to Service Coordinators on a monthly, quarterly, and semi-annual basis.
• Participate in team decision-making meetings to shape Quality Assurance processes and procedures
• Act as a clinical 'help desk' to Service Coordinators across the country. Provide clinical coaching and mentorship to Service Coordinators.
• Educate Service Coordinators on standardized policies and procedures, based on HUD's guidelines.
• Conduct trainings to Service Coordinators on various social service topics, via monthly trainings, annual conferences, and teleconferences.
• Review of resident files on a semi-annual basis, assist with an annual resident and management satisfaction survey, and compile semi-annual reports to submit to HUD.
• Provide technical support and assistance to Service Coordinators on an online documentation system.
• Performs other duties as assigned

• NON-ESSENTIAL FUNCTIONS
• Assist with presentations to educate internal and external stakeholders on Support Services
• Distribute feedback reports based on surveys, monitors, and other measurement tools
• Communicate with QA Clients to facilitate high quality customer service experience

• EXPECTATIONS
• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.

• With respect to Resident/Client Rights, ensures all care is provided with respect and dignity for clients, reports all complaints made by clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/client property and/or any other corporate compliance items immediately.

• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) as well as any facility/agency handbook including but not limited to corporate compliance, drug free workplace, and safe work practices, all federal, state, local regulations and laws.

• National Church Residences offers an excellent total rewards package that includes:
• Ability to work independently, exercise independent judgement, and demonstrate initiative. Strong computer aptitude and ability to utilize effectively all Microsoft Office programs, i.e. Excel, Access, Word, Power Point and Outlook.
• Medical & RX (both PPO & HDHP w/HSA) – including coverage for Fertility
• Dental, Vision, Life, AD&D, Accident, Hospital Indemnity, Critical Illness & Pet Insurance
• Flexible Spending accounts for health, dependent care, transportation and parking
• Parental leave for 4-weeks @ 100% pay
• Short & Long-term Disability coverage – 100% company-paid
• Paid Time Off (PTO) and Paid Holidays
• Access to Urbansitter.com for child/elder care needs with a stipend
• Reimbursement for Tuition expenses
• Employee Discounts including Tickets, Retail, etc.
• Well-being Programs including EAP, Tobacco Cessation, Weight-loss, Women’s Reproductive support and more
• 401(a) & 403(b) Retirement plans with an automatic 3% company contribution plus another 3% matching contribution

~Programs may vary depending on Full Time, Part Time or Contingent status

Want to know more? We can’t wait to tell you! Apply today! #jointhemission2

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.