Human Services Program Manager I (Wake County) -- Temporary

About the job

Agency
Office of State Human Resources
Division
Temporary Solutions
Job Classification Title
Human Services Program Manager I (S)
Position Number

Grade
NC18
About Us
To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES.

Description of Work

Knowledge Skills and Abilities/Management Preferences
This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org .

Visit www.nctemporarysolutions.com for employment information.

Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time.

Individuals hired into a temporary State job must be fully qualified for the job.  OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs.  Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.

This temporary position is located at 1915 Health Services Way Raleigh, NC 27607-- Wake County, with the Department of Health and Human Services - MH - Mental Health.

Job Order Hourly Rate of Pay: $ 44.23 (Based on education and/or years of relevant work experience reflected on the application).

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification.  The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

Job duties include, but may not be limited to:

The primary purpose of this position is to lead the Division of Mental Health, Developmental Disabilities, and Substance Use Services in addressing the mental health, substance use, and justice involved needs of families. This position leads the redesign of the child residential continuum of care and directs cross divisional efforts to strengthen community-based alternatives to residential treatment while improving residential treatment statewide. The position plays a central role in statewide strategies to reduce emergency department (ED) boarding and DSS youth boarding by advancing early intervention, crisis diversion, and timely access to outpatient and community-based services.
This position oversees the development and implementation of strategies that ensure safe and effective transitions from residential care to community-based settings, support family and caregiver engagement, and improve coordination across child serving systems. The position serves as a key liaison between DMHDDSUS, other NC DHHS divisions, LME/MCOs, providers, and external partners to create seamless, data informed, collaborative approaches that keep youth in the least restrictive, most appropriate settings. The position ensures that redesign efforts incorporate evidence-based practices, align with state priorities, address system gaps, and foster strong partnerships that support children and youth across North Carolina.

• Duties and Responsibilities
• Support DMHDDSUS in statewide redesign of the child residential continuum, including strategic implementation planning, development of standards, policy guidance, and integration of evidence based and trauma informed models.
• Direct statewide strategies to expand and strengthen alternatives to inpatient and residential care, including enhanced crisis diversion, intensive in-home supports, care coordination, and community based behavioral health services.
• Lead cross divisional work to reduce ED boarding and DSS youth boarding by improving system responsiveness, increasing provider capacity, and supporting earlier, community-based interventions.
• Oversee transition planning for youth exiting residential treatment, ensuring continuity of care, family engagement, and timely connection to outpatient and community-based supports.
• Serve as primary liaison between DMHDDSUS, sister DHHS divisions, LME/MCOs, providers, advocacy groups, and state and local partners to ensure alignment of programs, policies, communication, and implementation efforts.
• Facilitate stakeholder workgroups, advisory teams, and cross system collaboration to identify system gaps and develop actionable solutions.
• Analyze statewide and local system performance data to guide program development, policy decision making, and continuous quality improvement.
• Develop guidance documents, policy recommendations, implementation plans, training materials, and communication tools for leadership and external partners.
• Monitor project milestones and manage complex implementation timelines for multiagency initiatives.
• Provide subject matter expertise on behavioral health, child serving systems, youth transitions, and best practices for keeping youth in community settings.

Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Master's degree in the area of assignment from an appropriately accredited institution and three years of experience in a closely related program; or Bachelor's degree in the area of assignment field from an appropriately accredited institution and five years of experience in a closely related program; or an equivalent combination of education and experience.

EEO Statement
T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:
Max Austin Jacobson
Recruiter Email:
MAX.JACOBSON@NC.GOV