Sr. Program Manager, Site Build-Out & Customer Solutions

About the job

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

• Global Reach with a Local Touch
• 140+ years serving healthcare

• Over 14,000 teammates worldwide

• Serving healthcare partners in 80 countries

• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

• 40+ distribution centers

• Portfolio of 300 propriety and branded product offerings

• 1,000 branded medical product suppliers

• 4,000 healthcare partners served

• Benefits
• Comprehensive Healthcare Plan  - Medical, dental, and vision plans start on day one of employment for full-time teammates.

• Educational Assistance  - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.

• Employer-Paid Life Insurance and Disability  - We offer employer-paid life insurance and disability coverage.

• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

• Health Savings Account (HSA) and 401(k)  - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

• Paid Leave  - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.

• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

The anticipated compensation range is up to $165,000 plus annual incentive bonus of up to 10%. Actual compensation offered may vary based on job related factors such as experience, skills, education and location. For internal teammates, a compensation percentage increase will be reviewed and determined in partnership with HR, taking into consideration internal equity and relevant experience.

Job Summary

You will lead the programs that stand up, retrofit, and expand our distribution centers and put automation into them. You will also act as the link between our DCs and the hospitals we serve. You own delivery of the capital work, and you own the fix when a hospital has a problem. You report on outcomes: sites live, capacity added, dollars saved, and customer issues closed.

Core Responsibilities

• Capital programs and site build-out
• Own end-to-end delivery of multi-site capital programs, from business case through commissioning and handoff to site operations.
• Lead new-site stand-ups, retrofits, and expansions across the DC network. Set the plan, sequence the work, and hold vendors and internal teams to dates.
• Manage program CapEx and cost-reduction targets. Track spend against plan and flag variance early.
• Lead commissioning of automation equipment, including conveyors, sortation, and robotics. Define acceptance criteria and sign off on readiness.
• Work with engineering, operations, IT, and vendors to resolve design, integration, and schedule conflicts.
• Write the standard work that sites use after go-live, so the gains hold.

• Hospital and customer solutions
• Act as the point of contact for hospitals on complaints and issues tied to deliveries, storeroom organization, and inventory management.
• Work with DC operations managers to find the root cause of customer issues and fix the process, not just the incident.
• Visit hospitals to review storeroom organization, inventory practices, and readiness for shipments. Give practical guidance to improve them.
• Build lasting relationships with hospital supply chain staff. Be the trusted resource they call first, and tell them early about changes that affect them.
• Feed what you learn from hospitals back into DC and program design, so new sites and automation fit what customers actually need.
• Reporting and travel
• Keep accurate records of customer issues, resolutions, and program milestones. Build dashboards and reports that show trends and repeat problems.
• Report status to senior leadership. State the blocker, the options, and the ask.
• Travel approximately 50% to active sites and hospitals. Some time in manufacturing and logistics environments.

• Qualifying Experience
• 8+ years in program management, engineering, or operations, with at least 3 years running capital programs.
• Proven delivery of multi-site deployments, on schedule and on budget.
• Direct experience commissioning material handling or automation systems.
• Operations management experience in a high-volume warehouse or DC.
• Track record managing programs of $[X]M or more in CapEx.
• Strong analytical and root cause skills. You can build the business case and track the numbers.
• Skill with data and workflow tools. You can build your own dashboards, not just read them.
• Strong communication skills with both hospital staff and DC operations leaders.
• Bachelor's degree in engineering, supply chain, business, or a related field. Equivalent experience considered.
• Experience in healthcare materials management or distribution is preferred.
• #LI-TR1

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.