Special Order Concierge

About the job

Overview
PGA TOUR Superstore is the PGA TOUR’s exclusive off course/off airport retail partner operating an ever-expanding number of stores nationwide. “PGATSS” provides golf and tennis players alike with unparalleled selection, exceptional services and guaranteed low prices. With plans to continue our dynamic growth, we are on the lookout for dynamic, customer focused associates at all levels to join our team.

Position Summary
Based in our Roswell Customer Care Center, the Special Order Concierge will be reporting to the Customer Care Operations Director. The successful candidate will be counted on to drive and support the customer experience and have ownership of the entire post-purchase special order process.

• Key Responsibilities and Duties:
• Special order liaison between the stores, our vendors, and our customers
• Tasked with knowing, understanding, and providing all communications regarding updates on all open and pending customer special orders.
• Partners with the eCommerce, Merchandising and Customer Care Center teams.
• Develops a strategic plan to handle any potential issues (backorders, product delays, equipment changes)
• Oversee the complete post-purchase special order process including interacting with vendors, PGA TOUR Superstore Associates, and customers on a regular basis.
• Follows up on order status and tracks quoted delivery times

• Qualifications and Skills:
• Minimum 3 years Customer Service experience
• GED or equivalent
• Retail experience, highly preferred.
• 2+ years Supervisory experience, highly preferred.
• Strong listening and interpersonal skills. Candidates must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Proven track record of identifying opportunities and solutions to increase sales and improve operational processes.
• Proficient in Microsoft Excel, Microsoft Outlook, and the Internet. Experience with Service Now, ITSM/CSM, SAP, Kibo OMS, Cybersource, a plus
• Ability to multiple priorities to ensure that resources are properly allocated to meet objectives. They must have strong organizational and intuitive skills to make sound decisions without direct supervision.
• Must be able to work a flexible schedule Monday – Sunday, nights and weekends

Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.