Associate Analyst, Accessorial

About the job

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As an Associate Accessorial Analyst, at RXO, you’ll serve as an intermediary to RXO’s carrier and customer representatives when accessorial charges (amounts billed for additional, supplemental or special services) are requested by the underlying carriers for specified customers. You’ll also administer the timely filing of the accessorial charges approved and paid by RXO to the specific customer in order to minimize RXO’s accessorial expenditures.

This position is based out of RXO office in Alpharetta, GA and follows a four-day onsite work schedule Monday through Thursday, with remote work on Fridays.

• What your day-to-day will look like:
• Develop excellent working relationships with internal and external customers
• Manage multiple customer accounts in a fast-paced environment while meeting timelines and deadlines
• Monitor incoming accessorial requests from the underlying carriers
• Communicate with RXO representatives (carrier and/or customer) regarding accessorial requests
• Request and notify accessorial charges to the customer and follow up on outstanding requests when no approval has been given
• Approve charges for the carrier upon receipt of signed bills that coincide with the accessorial request
• Identify cost savings opportunities by leveraging industry knowledge and analyzing opportunities to negotiate accessorial charges
• Notify customer of delays, scheduling issues, late pickups and late deliveries via email/phone, when appropriate

• At a minimum, you’ll need:
• Bachelor's degree or equivalent related work or military experience
• Proficient with MS Office (Excel, Word, Outlook)

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

• Our Benefits
• Comprehensive medical, dental, and vision plans

• 401(k) retirement plan with up to 5% company match

• Pre-tax accounts to help streamline eligible expenses

• Company-paid disability and life insurance

• Employee Assistance Program (EAP)

• Career and Leadership Development Programs

• Paid time off, company holidays, and volunteer days

Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .