Salesforce Administrator

About the job

Position Summary

This role is not eligible for immigration sponsorship.

Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
Role and Responsibilities

Role Overview:
We are looking for a skilled and detail-oriented Salesforce Administrator to join our team. In this role, you will be the go-to expert for our Salesforce platform, ensuring it operates efficiently and delivers value across the organization. You will work closely with business stakeholders, sales teams, and technical teams to configure, maintain, and continuously improve our Salesforce environment.

This is a critical role that sits at the intersection of technology and business operations, enabling teams to work smarter through automation, clean data, and well-governed CRM processes.

• Essential Duties:
• Own the day-to-day administration of the Salesforce platform, including creating and customizing objects, fields, and page layouts based on business requirements, as well as resolving submitted support cases in a timely manner
• Develop, document, and enforce CRM policies, standards, and best practices, conducting regular audits to ensure compliance with governance standards and data privacy regulations
• Manage field-level security, sharing rules, and access controls to protect sensitive business and customer data
• Partner with an external Salesforce developer to design and build automated workflows and Flows, and other process automations to reduce manual effort and improve productivity
• Manage the full user lifecycle, including creating and deactivating user accounts when employees join or leave the company, and assigning and adjusting profiles, roles, and permission sets based on job functions
• Conduct periodic user access reviews and provide Salesforce training to guide users on platform best practices and functionality
• Implement and manage data quality standards, including setting up validation rules to prevent incomplete or incorrect data, performing regular duplicate reports, and merging duplicate accounts based on user requests
• Execute data import and migration processes using tools such as Data Loader or Data Import Wizard
• Build and maintain Salesforce reports and dashboards to support sales representatives with actionable insights and performance tracking
• Administer and configure Salesforce Agentforce in collaboration with the Process Innovations team, defining agent actions and topics to control what the AI agent can do within the system, while driving adoption and encouraging users to utilize Agentforce across the organization
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• Certifications & Experience Required:
• Salesforce Certified Administrator (ADM 201) — Essential/Required
• Salesforce Certified Advanced Administrator — Strongly Preferred
• Salesforce Certified Platform App Builder — Preferred
• Salesforce AI Associate or Agentforce Specialist — Beneficial given the Agentforce duties
• Experience working within a governed Salesforce org with established security and data standards
• Exposure to data migration projects and working with large datasets
• Experience collaborating with developers or technical partners on automation builds
• Prior experience with user training or change management is a plus

Skills and Qualifications

• Qualification Requirements:
• Bachelor's degree (B.A. or B.S.)
• 2+ years of hands-on Salesforce administration experience (preferably in a Sales Cloud environment)

Samsung Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

• Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.