Clinical Applications Analyst I (EPIC Inpatient Applications)

About the job

Make an Impact Through Healthcare Technology at St. Jude!
Join our Clinical Applications team and help optimize the technology that supports exceptional patient care.

As a Clinical Applications Analyst I, you will partner with clinicians, operational leaders, and Information Services teams to support and enhance Epic inpatient applications while developing expertise in healthcare technology and clinical workflows.

This role is ideal for a collaborative problem-solver who enjoys working with technology, improving processes, and helping end users achieve better outcomes.
We'd love to have someone with a strong customer mindset and the ability to manage multiple priorities. Strong analytical, organizational, and communication skills would be very helpful in this role. Finally, being able to effectively collaborate with technical and non-technical stakeholders is important.

Why Join Us?

• Work directly with clinical leaders and care teams to improve healthcare delivery.
• Gain hands-on experience with Epic and healthcare technology solutions.
• Participate in meaningful projects that improve workflows and support patient care.
• Access professional development opportunities, including Epic certification and ongoing learning.
• Join a collaborative team dedicated to innovation, operational excellence, and continuous improvement.

Applications Supported:
+ Epic Clinical Documentation (ClinDoc)
+ Orders
+ Bugsy
+ Grand Central
+ OpTime
+ Anesthesia

This position may be eligible for remote work. However, St. Jude requires all remote employees to:
-Travel to our Memphis campus for the interview process and/or orientation, if selected
-Travel to Memphis to work on-site for one week per quarter, or as requested based on business needs, if hired.
By applying, you acknowledge and agree to these travel requirements as a condition of employment.
This position is remote within approved U.S. locations. Due to state-specific employment regulations, we are unable to consider applicants currently residing in California for remote work; however, candidates based in California who are willing to relocate to an approved location may be considered.

Responsibilities:

• Participate in meetings with business teams to elicit and understand business/process requirements
• Conduct analyses to report emerging business needs; escalate problems when required.
• Support resolution of needs and requests of business teams within area, in coordination with other IT teams.
• Independently conduct activities related to assigned area (including documentation, communication with business teams) around enterprise IT platforms/services.
• Assist in optimization of standardized/pre-described business requirement gathering support processes in assigned area.
• Periodically present results to team in project meetings.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

Key Preferred Responsibilities:

• Serve as a subject matter resource for assigned Epic inpatient applications.
• Collaborate with clinical, operational, and technical stakeholders to understand workflow and business requirements.
• Analyze processes and identify opportunities for workflow improvement and system optimization.
• Support application maintenance, upgrades, enhancements, and issue resolution.
• Gather, document, and validate business and technical requirements.
• Participate in testing activities, including test planning, execution, defect tracking, and validation.
• Maintain accurate project, workflow, and technical documentation.
• Present findings, recommendations, and project updates to stakeholders and team members.
• Contribute to process improvement initiatives and standardization efforts.
• Complete Epic training and certification requirements as assigned.

Minimum Education and/or Training:

• Bachelor’s degree in computer science, engineering, business or related field required.
• Master's degree preferred.
• Bachelor's degree in computer science, information systems, engineering, business, healthcare administration, nursing, or a related field preferred.
• It would be helpful to have an EPIC certification, but not required.

Minimum Experience:

• Some experience and/or understanding of structured Software Development Lifecycle (SDLC) methodologies.
• Some experience and/or understanding of identifying and documenting business IT problem statements, application support, business process design and/or technical documentation preferred.
• Foundational knowledge of application support and/or business analysis in a clinical environment is preferred.

• Licensure, Registration and/or Certification Required by Law:
• None

• Licensure, Registration and/or Certification Required by SJCRH Only:
• None

Special Skills, Knowledge and Abilities:

• Ability to think critically, draw insights and connect the dots. Openness to change and adapting to changing times with resilience and flexibility.
• Learns on the job and applies skills in routine tasks and activities; delivers under supervision and guidance
• Understands the task at hand, seeks out information, and draws conclusions from available data to deliver outcomes. Adapts quickly to changing priorities to perform as needed in his/her role. Remains calm when faced with changes to (and in) his/her work.
• Skills in communicating complex ideas effectively to diverse audiences and influence others to see different points of view.
• Seeks clarifications to understand what is being said. Is able to clearly summarize information learnt to confirm understanding. Writes in a clear and concise manner and speaks succinctly and confidently.
• Focus on setting high targets, following through with actions, and achieving results. Ability to anticipate roadblocks and circumvent challenges.
• Plans in advance, organizes own work, and executes high-quality work on time. Shows initiative to take on more responsibilities/work. Embraces goals and demonstrates a sense of urgency in achieving them. Holds self to high standards and keeps pushing to meet them.
• Business analysis skills and ability to elicit and understand business/process/system requirements and translating into tech. needs.
• Shows basic awareness of business analysis tools, requirement definition templates, tools, and processes. Is able to support requirement gathering and documentation. Provides operational/ coordination support for business, system, and process analysis.
• Skills in prioritizing and addressing needs from multiple customers/stakeholders with a focus on efficient, responsive, high-quality/fit-for-purpose delivery.
• Seeks to understand customer needs by asking clarifying questions. Prioritizes responses to customer queries. Solves routine customer problems as per processes, and seeks guidance, if needed for quick resolution.
• Ability to take accountability for work outcomes and proactively account for interdependencies across adjacent work areas.
• Organizes own work tasks, provides periodic updates and executes on time. Delivers work which is of quality with attention to detail. Learns from mistakes and quickly makes changes. Shows initiative and drive. Speaks clearly and asks clarifying questions as needed.

Physical Demands and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel, use hands to finger, handle, or feel; and talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.
• An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
• The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface.
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate. This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $65,520 - $114,400 per year for the role of Clinical Applications Analyst I (EPIC Inpatient Applications).
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St. Jude is an Equal Opportunity Employer

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