IT Infrastructure Manager

About the job

As a part of a diverse community of faculty and staff who represent many faith systems and worldviews, Marian University is seeking qualified applicants for a full-time IT Infrastructure Manager who will promote our Catholic Franciscan mission and identity by being responsible for the leadership, operation, security, reliability, and continuous improvement of the University’s technology infrastructure. This position oversees the systems and services that support academic, administrative, and campus operations, including servers, cloud infrastructure, networks, storage, backup and recovery, identity and access infrastructure, and related technology platforms.

The Infrastructure Manager provides both strategic and hands-on technical leadership, ensuring that infrastructure services are secure, resilient, scalable, well-documented, and aligned with the University’s current and future needs. The position works collaboratively with IT colleagues, University leadership, faculty, staff, vendors, and other campus partners to maintain a reliable technology environment and support institutional priorities.

Essential Duties and Responsibilities:

• Actively engage the Catholic Franciscan mission and identity of Marian University by modeling the Franciscan Sponsorship Values and honoring the legacy of the founding congregation through transformative education, unity in diversity, leadership through service, integrating faith and life, and institutional policies.

• Infrastructure Operations & Reliability — 25%

• Network, Systems & Cloud Administration — 20%

• Infrastructure Security, Business Continuity & Disaster Recovery — 20%

• Team Leadership & Service Management — 15%

• Infrastructure Planning, Projects & Vendor Management — 15%

• Documentation, Standards & Continuous Improvement — 5%

University Expectations:

• Knowledge of and commitment to the mission of Marian University

• Adheres to Marian University’s policies and procedures.

• Shows courtesy and respect in interactions with fellow employees, students, subordinates, and supervisors

• Excellent communication and interpersonal skills.

• Demonstrated ability to be self-motivated and able to work independently with colleagues throughout the university and in the community.

• Maintain a secure, reliable, stable, and highly available technology infrastructure that supports University operations.

• Demonstrate strong ownership and accountability for infrastructure performance and service delivery.

• Balance long-term infrastructure strategy with the ability to respond effectively to immediate operational needs.

• Proactively identify risks and address concerns before they significantly impact University operations.

• Communicate technical information clearly to both technical and non-technical audiences.

• Demonstrate sound judgment when prioritizing competing needs, incidents, projects, and resources.

• Maintain appropriate documentation and ensure institutional knowledge is not dependent upon a single individual.

• Develop infrastructure team members and establish appropriate cross-training and succession of technical knowledge.

• Build collaborative relationships across IT and throughout the University.

• Demonstrate professionalism, integrity, confidentiality, and responsible stewardship of University resources.

• Maintain appropriate availability during critical incidents, outages, upgrades, and other events that may occur outside normal business hours.

• Support a culture of continuous improvement, service, accountability, and collaboration.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Network Engineering, Cybersecurity, or a related field, or an equivalent combination of education and relevant professional experience.

• Five or more years of progressively responsible experience supporting enterprise technology infrastructure.

• Demonstrated experience with multiple infrastructure areas such as networking, servers, virtualization, cloud technologies, storage, backup/recovery, identity management, and enterprise systems.

• Experience administering or supporting Microsoft enterprise technologies and/or comparable enterprise infrastructure platforms.

• Experience with infrastructure monitoring, patching, backup, disaster recovery, and system lifecycle management.

• Demonstrated understanding of cybersecurity principles and infrastructure security practices.

• Experience troubleshooting complex infrastructure and systems issues.

• Demonstrated ability to manage projects, priorities, deadlines, and competing operational demands.

• Strong analytical, problem-solving, organizational, and decision-making skills.

• Strong written and verbal communication skills, including the ability to communicate effectively with technical and non-technical stakeholders.

• Ability to respond to critical infrastructure incidents outside normal business hours when necessary.

Preferred Qualifications:

• Master's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Business Administration, or a related field.

• Experience managing or providing leadership to infrastructure, network, systems, or cloud professionals.

• Experience working in a higher education environment.

• Experience supporting a complex, multi-building or multi-site technology environment.

• Experience with Microsoft Azure, Microsoft 365, Active Directory/Entra ID, virtualization technologies, enterprise networking, and cloud infrastructure.

• Experience with infrastructure automation and scripting technologies such as PowerShell or similar tools.

• Experience developing and testing disaster recovery and business continuity plans.

• Experience with IT service management practices, change management, and incident management.

• Experience managing technology vendors, contracts, licensing, and infrastructure budgets.

• Relevant professional certifications such as Microsoft Azure, Cisco, CompTIA, VMware, ITIL, or comparable infrastructure/cloud certifications.

• Experience developing infrastructure roadmaps, lifecycle replacement plans, and multi-year technology strategies.

Review of applications will begin immediately and continue until the position is filled.

For Consideration All Applications Require:

• Cover Letter

• Current resume or CV

• Contact information of three professional references. The reference contact information must be entered after the application is submitted in the "My Presence" section of the applicant profile.

• Responses to the supplementary mission & identity questions.

Please Review Marian University’s Mission & Identity Statement before responding to the supplementary questions on your application:

https://www.marian.edu/faith

Essential Functions:
Work hours necessary to perform job requirements satisfactorily on a regular basis. Manage absence from work in responsible manner to ensure service to clients, work teams, and coworkers. Comply with Marian University policies and practices and seeking clarification of them when necessary.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use their hands to handle or feel objects, equipment, or controls; and talk or hear. The employee is occasionally required to stand, walk, reach with their hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Limitations and Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and States Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Marian University is an Equal Opportunity Employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.